Scientists believe we are essentially wired to connect with other people, to socialise and build relationships with others. Indeed, we are all a profoundly social species as our drive to connect with others is embedded in our biology and evolutionary history. But what makes a healthy and meaningful relationship? A healthy, functional relationship usually involves a few characteristics, and trust is undeniably a key one. A relationship can’t last without trust for a number of reasons. We won’t dispute the cliché, “Breaking someone’s trust is like crumpling up a perfect piece of paper. You can smooth it over but it’s never going to be the same again”.
Building trust in relationships doesn’t occur overnight, it happens over time. Trust can be defined as having confidence, faith or hope in someone or something. But in another sense, trust can also mean believing that the other party will act in our best interest. With that said, let’s take a closer look at how we can learn to build mutual trust between ourselves and others in our personal and even work life.
“Say What You Mean And Mean What You Say”
Trust is fundamentally built on integrity, transparency and truthfulness. We trust those that stay true to their words and follow through with their actions. Perhaps it is also our instincts for self-protection, honed evolutionarily over centuries, kicking in. We pick up easily on red-flags and are particularly attentive to the proverbial boy crying wolf. Afterwhich, we learn to adjust our expectations and behaviour, doubting others and trusting them less in order to avoid getting hurt or being let down. Even the smallest of lies, when told frequently over time, will erode the level of trust between individuals. Actions speak louder than words – don’t allow yourself to give empty promises. Learn to keep to your promises and refrain from making commitments you are unable to honour. Be clear of what you have on your plate. In fact, if you are unable to commit to a request or a favour, have the courage to turn others down and explain your situation. Everyone would be worse off if you had promised something but was unable to follow through with it. In addition, avoid saying things that don’t actually represent your feelings. Hiding behind a facade may give others the feeling that you are being manipulative, and that you have an ulterior motive. This will make you appear unreliable and untrustworthy.
Demonstrating consistent behaviour is key to maintaining a trust-based relationship with anyone, whether friends or colleagues. This means constant communications, being clear with your expectations, and being there for others during both good and bad times. How would you feel if a friend of yours is always there when things are going smoothly, but is the first to go off the radar whenever things get rough? Or if she bad-mouths you or reneges on her promises? It goes without saying that we will start trusting these people less over time, having known that they are not likely to support us when we need them most. Regularly showing your loved ones that you are there for them whenever they need support and care will go a long way in building and maintaining a healthier and stronger relationship.
Respect is key in any relationship, and it builds trust by illustrating to others that you value them. If it helps, think of respect as the common denominator in any relationship. People come from different backgrounds and are brought up to believe in different viewpoints. Disagreement or arguments often happen not because we have different opinions, but often because of the way we put our views forward. Often, our trust in and relationship with others are broken because we are being treated with condescension or contempt instead of the respect we all deserve. Likewise, we should always extend basic courtesy to the people around us and respect their right to an opinion.
Watch Your Body language
Did you know that over 50% of communication is non-verbal? Our body language is a form of non-verbal communication. Simple nonverbals that project openness and warmth can include a genuine smile, eye contact, an open body posture and coming down to their level. Moreover, this also ties in with the previous topic of respect. When talking to others, be present in the moment. Sometimes, we focus only on the words we use but neglect what our nonverbals are projecting. All too often, we try to multitask – and sometimes this means that we use our phones while sitting in front of someone else who’s talking. While we are used to multitasking in such a fast-paced era, simple gestures such as taking some time away from our phones and providing our full attention to others when necessary can help us to build mutual trust and respect.
Work on Your Emotional Intelligence
Emotional intelligence can play a huge part in building trust, since it can give you greater insight into how others may be feeling about certain situations. This allows you to be better able to show authentic empathy and give them the support they need. Honing your emotional intelligence will take time, but it can be as easy as making an effort to examine how your words and actions will affect others before executing them. When people feel that you genuinely care for and recognise their feelings and needs, they will find themselves trusting you more. Of course, it is best that you follow through on ways to support them apart from active listening in order to strengthen the trust.
As mentioned, trusting relationships aren’t formed overnight. However, trust is integral to any healthy relationship. Without it, the relationship will end up being shaky and deprive you of emotional security. If you ever feel that a relationship between you and a loved one isn’t working out, and that it is barely kept afloat, it might be a good idea to seek the appropriate help and counselling.
Strong social connections are vital to our mental and physical wellbeing – they help us navigate stressors and give us the courage to overcome the challenges that we face. Positive relationshipsare pivotal for an individual’s happiness, productivity, and form the foundation of a person’s support system. As such, we must not take these relationships for granted. Instead, we need to learn how to continue building and maintaining such positive relationships with others.
As an overall guideline, a good way to start is for us to adopt the “Above and Below the Line” thinking. Has someone ever told you in the heat of an argument that you have “crossed the line”? In every domain of life, there’s a line, and we all intuitively know where “the line” exists. In any given moment, we are either living Above the Line or Below the Line.
When we are “below the line”, we are constantly angry, closed, and looking for blame and excuses. When we are operating out of fear, we withdraw from our connections, which causes us to become estranged from others, and pull ourselves back emotionally. In such cases, try gathering the courage to connect with what you’re afraid of. Although this could turn out in both good and bad ways, it will be worth a shot. At least you will then be able to confront the grip of toxic fear and bring forth behaviours and beliefs that are above the line. Anger, on the other hand, causes us to blame others or the situation we’re in, while at the same time creating excuses for ourselves. At times, we can even move into a state of denial. In order for us to start living “above the line”, we need to be more mindful of our emotional state. This could mean being more sensitive to the context and perspective of others or the situation. When we are “above the line”, we are operating out of love, understanding, and appreciation in order to tackle anger and take ownership of what’s happening. Acknowledge that pushing the blame on others continually will wear you out, and will eventually take a toll on your relationship. Moreover, remind yourself to be less prideful and try giving others credit instead. Focus on gratitude for those around you, and start showing appreciation for their contributions and positive impact on your life.
When we choose to live “below the line”, we fall victim to the biases that influence our perception, thereby impacting our relationships in a negative way. Such biases may include:
Egocentric behaviour often stems from inadequate awareness of the self. This becomes limiting in the sense that we become embedded in our own point of view rather than attempting to understand the perspective of the other person. Egocentrism can often lead to feelings of anger and frustration, and severely impacts our capacity to deal with others in an appropriate manner.
Fundamental Attribution Error
Fundamental Attribution Error is the tendency to explain others’ behaviour and actions based on internal factors. This means having a cognitive bias to assume that someone’s behaviour is dependent on the personality of that person. When we overemphasise personal characteristics and qualities and choose to ignore situational factors when judging someone else’s behaviour, we become increasingly narrow-minded, making it difficult for us to resolve situations in an efficacious manner. For example, if a road user cuts into our path while driving, our initial thought might be that the driver is a “jerk”, or someone who is highly impatient. However, we fail to consider the possibility that the driver could have been rushing a passenger to the hospital.
Naive realism is the tendency to believe that we view everything around us objectively and those other individuals who disagree with our viewpoint must be uninformed, irrational, or biased. This also causes us to be self-righteous and narrow-minded.
Confirmation bias describes the tendency of individuals to seek evidence that confirms and reiterates a previously held view. A classic example of this is the belief that women are poor drivers compared to men. We pay particular attention to the gender of such poor drivers and cherry-pick evidence that reinforces the idea of the poor motor skills of women.
As much as possible, we should try staying away from living “under the line”. When we fall victim to such biases, our perceptions become clouded, causing us to be incapable of handling our social connections well and in a healthy manner. Try staying away from negative emotions, and be more open-minded and understanding of the other party and the situation at hand.
So, how can we make the shift and start living “above the line”? Instead of living in fear, anger and pride, try living in courage, faith and love. Gather the courage to improve yourself, and take tiny steps every day. Reflect on the personal qualities and weaknesses that you think you need to work on and make the effort to change. If someone gives you constructive feedback, take it! Focus on self-improvement and don’t let pride and arrogance overcome you. Have faith in yourself and in the relationships you share with others. Believe that relationships can be worked on and salvaged, even if they are on the rocks. Lastly, give and spread love. Love will bring out the greatness in yourself, and the best in others. Show the people around you that you genuinely care for them, and that you appreciate their presence. Positivity will certainly go a long way and bring individuals closer together.
Above all else, perhaps you could ask yourself a simple question when tackling any situation in a relationship: Is your intention to help or to hurt? If you are willing to take the step to be more mindful of your intentions, then you’re already on the road to building and maintaining positive relationships. The more you practice, the better you’ll get. On the other hand, should you require any further guidance, don’t be afraid to reach out to us.