“A sad soul can kill you quicker, far quicker, than a germ,”John Steinbeck, an American author, once wrote. True enough, regardless of the stage of life we’re in, everyone strives to seek gratification and success – and to many, that is what makes life worth living for. People often perceive happiness as the achievement of certain materialistic accomplishments (such as a nice house, a big salary, career advancement, etc). Work hard, become successful, earn lots of money, then you’ll be happy. At least, that’s how most of us think about happiness, with such a notion instilled upon us from young. Indeed, these achievements can make us feel great and happy at first, but the thrill often doesn’t last very long. The good news, however, is that researchers in the field of positive psychology have found that we can genuinely increase our happiness and overall satisfaction with life, and all that it takes is just an inner change of perspective and attitude. Happiness shouldn’t be seen as an end goal or a destination, but rather as a continuing practice.
Importance of being happy in the workplace
According to studies conducted, researchers posit that happiness can in fact precede success, thereby highlighting its desirability. At the workplace, the optimism showcased by happy people often translates into increased self-confidence, as well as better task performance. Especially in the case of business transactions, happy people are more likely to make negotiations palatable and successful, as compared to their unhappy counterparts. In a sense, positive emotions brought to the table may just be the spoonful of sugar needed to nudge them towards mutually beneficial solutions and concessions.
A person with a high positive affect is more likely to be associated with additional desirable traits as well. Subconsciously, people around him (both colleagues and superiors) may endow him with traits such as stronger job performance and social skills, since he already possesses a socially desirable trait (i.e happiness). In other words, a halo effect is created, where a favourable impression in one area influences opinion in another area. Happy people are also known to be more productive. They are less likely to skip work habitually, procrastinate or shirk their responsibilities. Due to this, happy people are likely to receive more encouraging peer and supervisor evaluations, hence further increasing their chances of success.
In reality, the pressures of contemporary society can be enormous, and therefore it is completely understandable that the average person is inclined to live life in a mere “survival mode”. As with many other notions, there is no universal prescription for attaining total, authentic happiness. However, there are certain things we can take note of to make us happier.
One of the most important things that matters in life is relationships. Human beings are inherently social creatures, and forming deep meaningful connections with the people around us can greatly fulfil our basic need for belonging and social intimacy. Investing sufficient time and energy with family members, friends and romantic partners can hence be a central component of finding happiness. However, we also need to pay attention to the type of friendships we form. Finding the right birds to flock with can also be a stepping stone towards a greater sense of happiness. How we look for happiness may depend on where we look for it – and the key lies in surrounding yourself with happy people. Some of us may be biologically predisposed or prone to depression, but that doesn’t necessarily mean that you are predestined to a life of negativity. Akin to how one’s bad mood may rub off on another, one’s sunny disposition can be contagious too. The emotional closeness you feel with these happy people and the effect it has on you has a positive correlation. Social contagion allows for positive emotions to pulse through social networks – just like a chain reaction – and interacting with happy people often will greatly boost your sense of well-being.
Our next tip may come off as rather cliché, but we cannot stress this enough. One of the most important steps to attaining happiness is to count your blessings and to express gratitude. Many a time, individuals would be left with feelings of dissatisfaction and wanting more, even after they have achieved their goals. However, regardless of how small your achievements may seem compared to others, it is essential that you remember to thank yourself for the effort you put in and for what you have. Express your gratitude to the people around you who have been ever so supportive, and while you make their day, you’ll make yours too.
Do good, feel good
Have you ever noticed that when you do something good, you feel happy? Studies have shown that helping others, along with other types of social interaction, is associated with positive mental outcomes. To start small, you might want to offer help around the house, or to help your friends whenever you deem fit. Why would helping make you happy? It would seem that trading favours are important innate adaptive goals. By helping others, happiness is the psychological reward obtained upon the successful solving of an adaptive problem. Performing such acts of kindness – even to strangers – boosts happiness and well-being. Increasing happiness all around you would undoubtedly make you a happier individual, and such a virtuous cycle is worth fostering.
By increasing your long-term happiness, you’ll find yourself achieving success with greater ease. A note of caution though, is to remember that this doesn’t mean avoiding negative emotions that may arise throughout your life. Happiness and inner peace can come from embracing the bad, and tackling any negative emotions head on. Whenever you find yourself struggling, don’t be afraid to turn to your support networks or a mental health professional.
Walsh LC, Boehm JK, Lyubomirsky S., Does Happiness Promote Career Success? Revisiting the Evidence. Journal of Career Assessment. 2018;26(2):199-219. doi:10.1177/1069072717751441(Accessed 03/01/2020)
Oliver Scott Curry, Lee A. Rowland, Caspar J. Van Lissa, Sally Zlotowitz, John McAlaney, Harvey Whitehouse., Happy to help? A systematic review and meta-analysis of the effects of performing acts of kindness on the well-being of the actor, Journal of Experimental Social Psychology, Volume 76, 2018, Pages 320-329,ISSN 0022-1031, https://doi.org/10.1016/j.jesp.2018.02.014. (Accessed 03/01/2020)
In times of the current Covid-19 pandemic, “Working from Home”, otherwise abbreviated to “WFH”, has become a term so synonymous with our new working lifestyle that it has recently been included in the expanded list for Oxford Word of the Year, as 2020 comes to an end.
This switch in the working arrangement, from being physically present at the workplace to carry out tasks from one’s home has been brought forth by the pandemic, as precautionary measures to prevent the coronavirus from spreading.
However, prior to the pandemic, remote working as a working arrangement has already existed. It has only been because of the recent pandemic that this has become normalised and more popular and that the majority of people are now aware that carrying out work from the comfort of one’s home is actually possible. However, the situation has also shed light on the detrimental effects remote working has on one’s wellbeing.
What Really is Remote Working?
Remote working may be described as a working arrangement where employees are not physically present at the workplace, or as one where employees work flexibly such that they do so both from the home and the workplace. This flexible work arrangement is considered desirable and is even encouraged by the Ministry of Manpower to be adopted by companies. Although it might seem that having a flexible working arrangement is a recent practice evolving from the current pandemic, it has existed since 1967, where German employees were the first in some companies to choose their starting and knock-off timings to work. Not long after, the Swiss adopted this practice to appeal to women with family responsibilities. Flexible working arrangements were therefore introduced for the purpose of accommodating to the needs of the employees while still maintaining productivity, which today has become more of a necessity in these times of a pandemic.
Working from home is an approach to organising work that aims to drive greater efficiency and effectiveness in achieving job outcomes through a combination of flexibility, autonomy and collaboration, in parallel with optimizing tools and working environments for employees (CIPD, 2017). For many of us, this may seem to be the perfect way to work – we allow ourselves maximum flexibility, convenience, autonomy, trust, and empowerment. However, to others, especially the many who cannot get used to it and were forced into this arrangement, they experience feelings of isolation, loneliness and abandonment.
Humans, by nature, are social creatures, and even if working from home can provide enhanced levels of performance and productivity, it also may create feelings of demoralisation. Working from home is not so straightforwardly beneficial at all.
Working from Home has its Challenges
There are apparent challenges for managers to lead a virtual workforce, but there are less obvious challenges too. What is for certain is that there has not been any meaningful synthesis of the role of managing a flexible workforce, and it appears that managers need to become better skilled at this relatively new role that they may find themselves thrust into. The role of the manager changes from person to the task. This means that the manager often concentrates their efforts and attention to the outcomes and results, rather than the employees themselves. This is difficult to do in an office environment, where personality plays its part significantly. This is why we often see people with huge personalities getting away with doing less work, and the resultant productivity or outcome may be questionable. Other managerial challenges involve assessing workload, performance, and ensuring some socialisation with the business, giving them a sense of a working identity. Managers who have a remote or virtual workforce need to adopt different approaches in terms of communicating, assessing the varying needs of their direct subordinates, and looking into how productivity or performance will be measured or assessed.
How Managers May Help
As we work through this conundrum, it is easy to see why wellbeing plays such an important part, especially when it comes to finding meaning and purpose. What managers could do, which should form part of the wellbeing strategy for remote workers, is to foster a sense of belonging, even though they are not present physically. This includes holding constant meaningful communication with the remote workforce, whether that be in-person, phone texts, or over web meetings.
The use of technology is ever so important, and Zoom calls carried out regularly provide a good example. Having Zoom “social time” allows for a virtual social community, so that web meetings are not always associated with work, and this mirrors an office environment to some degree. Managers may ensure employees are kept updated with organisational events, policies, and direction, so feelings of isolation that gradually arise may be reduced.
Hot-desking facilities are common among organisations these days, which accommodate short-stay visits, meetings, and gatherings unrelated to work. The use of these facilities for these non-work-related events is important for employee wellbeing because these increase loyalty and feelings of belonging. Therefore, managers may look at innovative ways of bringing the office to the home, recreating a virtual office environment as much as possible, such as birthday and anniversary celebrations, coffee breaks and water cooler talks. By doing so, the traditional office environment is replicated to empower employees in feeling part of a bigger team. This allows them to mitigate feelings of social isolation and loneliness.
Nevertheless, remote working provides opportunities for flexibility. The working day could be distributed – it may begin early in the morning, start later in the afternoon and last into the evening. The appeal is in the flexibility and in giving permission for this flexibility to work. Research suggests that remote workers are far more productive and in fact, end up working longer hours than doing the same in the office. Managers should pay careful attention to this, ensuring employees have workplace wellness i.e. adequate rest and that breaks are taken; more importantly, that they enjoy downtime. Employees ultimately need to feel a sense of empowerment, and only then the detrimental effects of remote working on an employee’s wellbeing may be minimised.
Singaporeans spend most of their time at their workplaces, and in some sense, their workplace is their second home, and now, their workplace could be their home. How do we consider our colleagues? Are they like family to us? Are we working in a supportive environment?
Many a time, the workplace health and mental well-being of employees are compromised as business organisations focus on driving revenues and profits with little attention to safety, health and wellness of the staff. The impact of these is the negative effect on job-related attitude and job performance. In some instances, some workers may develop mental health issues such as anxiety or depression over time if they are too overwhelmed. As such, there is an increasing need for employers to acknowledge the positive correlation between having good mental health in their workers and the productivity and success of the business.
Across all workplaces, we need to step up and start considering ‘wrap-around strategies’ to counter the negative effects of excessive work on employees’ mental health, one of which includes unhealthy stress levels especially when it’s so easy to blur the boundaries of work and personal time while we work from home. Organisations usually conduct one-off mental health awareness programmes as an attempt to spread awareness among employees in the hope of reducing the occurrence of mental health issues. However, by making these awareness programmes an annual occurrence, employees tend to find it a dread, and the messages no longer get through to them as effectively. On the other hand, how many employees would attend the programme if it were to be on a voluntary basis? Many companies are aware of this but are still trying to find the right balance between promoting mental wellbeing and business sustainability.
Employers and HR practitioners have to accept that mental health issues are more often than not deep-rooted, and cannot be solved easily with such band-aid solutions (as most people would expect). This calls for wrap-around strategies, which would mean tackling mental health issues at the fundamental level and preventing problems from cropping up in the first place. It is in no one’s interests to try tackling the situation only when things get out of hand.
Having the right mindset and attitude is pivotal. We need to start thinking of our employees as our very own family members. If so, what can we do to make them happy? Do we have a framework for a healthy workplace? Are there plans in place to provide employees with the necessary support? For one, organisations can take the first step to introduce more flexibility into the workplace, with working from home being a mandatory option these days, it is the most opportune moment to reframe workflow processes for the longer term. This includes creating a flatter hierarchy, where there are fewer layers of management and less formal divisions between the higher-ups and the rest of the staff. Employees will thus be more involved in decision-making processes, creating a greater sense of ownership and accountability. The greater involvement of staff in the organisation will allow them to develop into more confident and capable workers, as well as enhance employee satisfaction. With greater employee satisfaction comes a greater sense of empowerment and motivation – factors that are crucial towards the productivity of the organisation.
Do we need to start thinking of what are the overlooked essentials of employee wellbeing? In your organisation, what is the decision-making process (in terms of policies and other forms of red tape) like? At present, most workplaces have a ‘top-down’ approach, where decisions are made by the senior management of the organisation and information is then cascaded downwards to the lower levels. In such cases, the staff are not given a voice and have no contribution to any of the decision-making processes. In contrast, when employees are given a chance to contribute their ideas, this encourages employee engagement and motivates them to put in greater efforts to overcome challenges. In turn, employees will certainly gain a sense of accomplishment and satisfaction. Hence, while it is true that not all work-related decisions can be made by the middle or lower tier of the corporate hierarchy, organisations should allow employees some level of discretion and autonomy to provide feedback or inputs to the decision-making process where possible. Organisations that succeed at providing the autonomy, social connections and support to their employees are better able to foster physical and mental well-being.
Needless to say, a flatter organisation would be counter-productive if the supervisors or senior management are unwilling to let go of micro-management and to show care for their employees. Managers and supervisors should start making an effort to check in with their subordinates and to ensure that they are coping well with their workload. Moreover, this should occur frequently, rather than being a one-off occurrence. Perhaps the head of each department could act as a “Welfare Ambassador”, and check-in with the employees within the same department. Getting to know the people in the same team better will allow them to identify any mental health symptoms, no matter how small. One way to get it started would be to allocate mini bonding sessions daily, each lasting approximately 15 minutes (even if it is just a short video call check-in). During this time, take turns to talk about your day, or about any difficulties that you may be encountering. relationships and social support with co-workers can improve emotional connections and ease any mental stress and burden. Such baby steps will help develop the camaraderie among teams and improve everyone’s overall well-being in the long-run. However, Managers do need to take note that they are not professional counsellors and would need to draw healthy boundaries for themselves so as to not be overwhelmed by the transference of emotional issues. Learn to, for your own safety of boundaries, to openly and healthily bring up the subject of steering an emotionally and/or mentally troubled employee to seek professional help. Remember, there is no shame in seeking help.
Organisational structure aside, it is also important to ensure that the workplace has a conducive environment – one that fosters overall well-being of the staff. All work and no play will eventually take a toll on the employees’ health, both mentally and physically. If space constraint is not a problem, try allocating a room for staff to take short mental breaks. In other words, have a “chill” room! Do take note that this should be a separate space from the staff pantry, where employees usually have their meals or to grab a quick drink. Mental-break rooms, on the other hand, can be used for socialising or for employees to take a short rest. Such a room can be decorated in an informal style, with more comfortable furniture. There is absolutely no harm in placing a few beanbags or some sort for employees to relax on whenever they feel overwhelmed by their hectic schedules. For those working at home, perhaps remind them to take mental health breaks. HR could schedule it into company calendars as a reminder and these small steps could foster greater trust between employees and the company. Trust that their welfare is being considered in decisions and that they are not just a tool or a means to the company’s bottom line, but a life that they now also have a responsibility to steward.
In short, mental well-being is important for a productive workforce and a healthy workplace.We need to create an environment where employees feel welcomed and safe. Workplace mental health is not – and should not be – an issue that we sweep under the rug. We need to acknowledge that providing support to the colleagues around us holds great importance and that we cannot simply cast them aside, leaving them to deal with their troubles alone. Ultimately, assisting your employees and ensuring they have the best mental health support will go a long way.
There has been a growing awareness of the need for mental health wellness in corporate work settings. For one, employers are recognizing how work stress negatively impacts an individual’s job performance and productivity. According to a survey reported by Forbes, 31% of responding employees experience extremely high levels of stress at work, thereby affecting productivity and innovation.
Thus, as reported by the Straits Times on 25 March 2019, companies have started to view wellness programs not only as an employee benefit or responsibility, but also as performance strategy for the company.
In today’s world, such work stress seems inevitable due to competition, cost-cutting measures, and the intrusion of work into our personal lives through technology. Few cope well with sustaining these increasing demands and pressures in their work place. Thus, companies that are committed to safeguarding their employees’ mental well-being are empowering them with tools to manage their stress at work.
Such tools are available at Promises Healthcare through our Employee Assistance Program (“EAP”). The EAP is premised on the belief that mental health has a direct correlation to the performance and productivity of the employee. Appropriate outlets for employees to address their psychological concerns can help alleviate stress, leading to a positive and more balanced mental disposition. This in turn will contribute more effectively towards the goals of the organization.
Promises has developed and provided EAP services for a number of major corporations over the years. EAP services include Employee Training Packages, Critical Incident Intervention, Critical Incident Consultancy for Senior Management, Media Information Management, Individual and Group Counselling, Confidential Helpline services, and Family Support programs.
Currently, Promises is actively providing EAP services to
Singapore Press Holdings,
Exyte Singapore Pte. Ltd.,
Monetary Authority of Singapore (MAS),
Australia and New Zealand Banking Group (ANZ),
Infocomm Media Development Authority (IMDA Singapore),
Agri-Food and Veterinary Authority of Singapore (AVA),
Defence Science and Technology Agency (DSTA) and more.
Our customer references include present and past clients, such as the